Service Catalog – Freshservice → ServiceDesk Plus

Freshservice (sumber) ServiceDesk Plus (target)
Service Catalog Tickets Knowledge Base
Health Categories (API) Export Catalog (Excel) Export Categories (Excel) Export Requesters (Excel) Export Agents (Excel) Export Tickets (Excel) Export Tickets + History (Excel) Export Knowledge Base (Excel) Export KB + Attachments (ZIP)

Service Categories

Klik kategori untuk melihat service items di dalamnya.

Migrasi Solutions (Knowledge Base): Freshservice → ServiceDesk Plus

Migrasi artikel Knowledge Base dari Freshservice ke Solutions di ServiceDesk Plus. Category → Topic, Folder → Sub-topic, Article → Solution. Ini untuk Solutions/KB, bukan Service Catalog.

SDP v3 API Health SDP Topics (API) SDP Health (legacy)